I hope you adore your jewelry piece from Hops & Bun Co.!
Each piece of our jewelry is handmade just for you. Because of this, there may be slight differences in shell /pearl markings such as shape, uneven surfaces, slight color variances and minor natural flaws. Please take this into consideration when purchasing a piece of jewelry from us! Not one piece is ever the same. Colors may vary slightly due to differences in your computer monitor and smart phone.
To make sure your piece from us lasts as long as possible, we advise the following:
• ALWAYS treat your jewelry with love and care!
• If not gold filled, avoid wearing your jewelry in water. Always try to limit contact with perfumes, lotions and SPF
• Pack your jewelry with care in a safe, dry place
• For our necklaces: always push the clasp closed to make certain it is locked in place, just as you would any other necklace
We accept returns of broken items within 14 days of the delivery arrival date.
Because of the handmade nature of our product, we cannot accept returns for products outside of this time frame. Customers are responsible for return shipping fees. Please return item(s) with all jewelry box packaging and/or pouch bag it arrived in.
Before making a return please email firstname.lastname@example.org.
We do not accept returns for tarnished jewelry or jewelry with visible signs of wear.
Returns postmarked outside of the 14-day window will not be accepted.
SHIPPING + PRODUCTION TIME:
Production time for an item is 5-7 days (handmade). After that, please see estimated shipping times below:
USA (excluding Hawaii and Alaska) in 2-5 days via USPS
The Bahamas in 10-days via USPS
The UK in 12-15 days via USPS
For any additional international inquiries, please email email@example.com.
Hops & Bun Co. is not responsible for any duties or taxes when shipping internationally.
*Due to Covid-19 some shipping times may be slightly affected.*
Hops & Bun Co. is not responsible for any lost or stolen packages confirmed to be delivered to the address placed at the time of purchasing.
We will gladly take custom orders pending materials on hand. Please email to discuss what you have in mind! Please know that all custom orders cannot be returned.